Privacy policy.

I understand how important your privacy is and I take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018) and the ethical guidelines of the BACP. These guidelines have been set up to protect your confidential material and ensure that your therapist always conducts themselves with professionalism and integrity.

In order to provide you with the best service possible, I will hold your personal contact details and records of your therapy sessions. Please find below important information about how this information will be held and used.

Your personal information

I use a secure, encrypted and password protected database, to store my clients’ basic contact details. At the point of booking your initial consultation with me, you will be asked for your personal contact information, for example your name, address, email address and telephone number and you may also choose to share details of the issues you are looking for help with.

Your contact information can only be accessed by myself.

In order to provide the best service possible, I may keep anonymised session notes that contain no personally identifiable information. In line with BACP requirements, I engage in monthly supervision, during which time I discuss case details with my supervisor without revealing any personally identifying information.

In order to be able to fulfil my duty of care to you, in your initial consultation I will ask you for contact information for your GP and elected Emergency Contact person. These details will be stored securely and will only be accessible to me.

This personal information will be held for the duration of your therapy after which it will be deleted from my database.

Please note that I will need to keep a record of your name and client reference number for seven years after the end of your therapy, so that we can respond effectively to any potential legal requests regarding your clinical notes and treatment.

I will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research and will never use your personal data for any purposes other than the administration of the counselling service I am providing to you i.e. to arrange, cancel and rearrange appointments and collect payment for sessions.